Live Chat & Email Support
Live chat and email support with a human touch
Written support specialists handle conversations across chat widgets, email, and messaging apps with clear, accurate, and friendly replies.
Tasks covered
- Live chat conversations
- Email ticket handling
- Social and messaging inbox replies
- Pre-sales product questions
- Knowledge base updates
- Tagging and reporting conversations
Business benefits
- Clear, well-written responses
- Support across multiple channels
- Better visibility into customer questions
- Scales with your conversation volume
How it works
How this service works
- 1
Explore our services
Review the remote roles we support and choose what fits your business.
- 2
Submit a staffing request
Tell us about your business, the role, required skills, and working hours.
- 3
We review and contact you
Our team reviews your requirements and gets in touch to clarify details.
- 4
We identify and assess candidates
We source and assess candidates who match your requirements.
- 5
Review your shortlist
You review shortlisted candidates and agree on the next steps with us.
- 6
Onboarding
The selected worker completes the agreed onboarding process.
FAQ
Questions about this service
Which help desk platforms are supported?
Specialists commonly work in Zendesk, Gorgias, Freshdesk, Intercom, and HubSpot. Let us know what you use.
How do I request this type of worker?
Submit a staffing request describing the role, hours, and skills you need. Our team reviews it and contacts you to discuss next steps.
Can I interview candidates before agreeing?
Yes. You review shortlisted candidates and decide together with our team how to proceed.
Your next chapter starts with the right people
Request live chat & email support
Share your requirements and our team will be in touch.